[新聞] 新北市公文 推「白話文範本」
看板PublicServan (公職)作者naemoe (點點點)時間15年前 (2011/04/19 19:17)推噓15(15推 0噓 119→)留言134則, 23人參與討論串1/3 (看更多)
http://tw.news.yahoo.com/article/url/d/a/110419/2/2q2qc.html
新北市長朱立倫上月廿二日要求市府「首長信箱」回覆民眾,不要寫八股文,要白話、直
接解決問題,市府並推出「白話文範本」供員工參考,目前「靜候鈞座指正」等字都不見
了,但引述法條的「引經據典」型仍偶爾可見。
朱立倫下令不到一個月,新北市回覆內容全面改觀,效率也大幅提升,有廿二人因逾時積
案遭警告或記過。
新北市研考會主委吳肇銘說,研考會還推出九版「白話文範本」供同仁參考,原則是「平
常怎麼說話,就怎麼回答」,尤忌「形式化」。
例如答覆陳情時,承辦人常寫一堆轉其他部門的「過程」,就是沒寫「結果」或「解決方
法」,以致陳情人昏頭轉向,或看起來好像很辛苦、很認真地為民眾做很多事,其實問題
根本沒解決,都是不及格的回覆。
他說,市府範本另有幾項通則,開頭不再稱「台端」,改用「親愛的市民」、「親愛的先
生(小姐)您好」等等;接著先向對方道謝關心市政,若是二次陳情案,還須先向陳情人
抱歉,且不用「道歉」兩字,以免不夠白話。結尾也須祝福或謝謝來信,附承辦人姓名、
電話。
研考會將範本以電子檔掛在首長信箱,供市府、區公所員工參考,並抽查回覆內容。
吳肇銘舉例說,八里區一位民眾陳情車子遭破壞,想調監視錄影帶;市警局回文內容開頭
、結尾都白話且有禮貌,但內文仍引述一堆法條。他特地詢問陳情民眾,民眾仍認為「有
點官僚」,這種情形,市警局就須再改進。
---------------------我是分隔線----------------------------------------------
新北市的公務員好辛苦= =
到底公文要怎麼寫??
--
關中:我對普通的公務員沒有興趣。
你們之中要是有滿清皇族、假考權貴、其他種類的高階文官。
就盡管來找我吧!以上。
--
※ 發信站: 批踢踢實業坊(ptt.cc)
◆ From: 59.112.173.147
※ 編輯: naemoe 來自: 59.112.173.147 (04/19 19:18)
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