[情報] 蝦皮智取店的重大弊端
日前接獲一件取貨點在蝦皮智取店的退貨退款請求,買家只拍了一張櫃門打開的空櫃照片,
並簡短寫了付款開櫃但沒有貨可取的理由,蝦皮系統即要賣家提供影片及照片等,證明自己
沒有寄空件,且影片要求清楚拍到包裝過程及完整寄件單 (足以耗掉賣家許多時間處理)
即便附上完整的證據,提出爭議,並打電話給客服反應這離譜狀況,仍是無作用。蝦皮隔天
就同意買家的申請,退還買家款項,至於賣家的貨,僅告知,貨有找到就請貨運退回給賣家
,但沒說運費的部份如何處理,貨沒找到,就請賣家等5到7個工作天,蝦皮才會退款商品售
價到賣家的錢包
另外退貨退款件數照樣計算,還先收取商品售價2%的金流與系統處理費,說是後續會人工處
理退回,對賣家十分不合理的政策做法,分享給各位賣家知道
總之現行蝦皮的政策,只要客人因取到空件按了退貨退款,賣家也是要擔責任並花時間處理
,即便造成的原因是智取店人工上架疏失。
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