[請益] 請客人填寫繳款單 這樣很過分嗎!?
今天在快關門時遇最後一位客人
拿著信用卡的帳單 來繳款
帳單上什麼都沒寫
當下 請那位先生寫一下繳款的金額
想不到那位客人忽然發飆了起來
對我大聲斥責:
我到便利商店就不用寫 來你們銀行就要寫
你們服務怎麼那麼差
在美國還有專人幫你寫你知不知道...
你們服務真的是太差了
當下我真的快要發飆
但還是好好跟那位先生解釋
不過他也聽不進去
只一直責怪我們服務怎麼那麼差~"~
這樣的要求很過分嗎?
襄理給我們的教育是
"金額"一定要給客人寫，以避免日後有糾紛，對客人也比較有保障
除非不得以 再用機器打
請臨櫃的客人寫個金額 會很過分嗎ORZ"
--
Hope is a good thing
maybe the best of things
and no good thing ever dies
http://www.wretch.cc/user/levisredxx
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