[問題] 客人不看關於我
我們賣場雖然剛起步
但為了出貨順利所以有使用訂單系統
關於我、商品內頁的描述也都有註明下標後要填寫訂單系統
今天有個客人說一個月前就下標也付款了
它使用的是結帳通的輕鬆付
所以我們沒有人知道有這筆訂單
這一個月來買家也沒有使用email或直接打來店內詢問
今天就直接給了負評 原因當然就是付款了不出貨
有什麼辦法能讓買家知道訂單系統這樣的資訊嗎orz
我覺得我已經寫得很清楚了但還是有人不看..
然後我們也是店內同步販售,所以都有在關於我和商品內頁說明
請買家下標前先確認庫存 也是有客人都不看.. 下標之後在罵我
說沒貨為什麼不下架... 品項有一千多種 店面跟拍賣的辦公室又分開
我真的沒辦法馬上回饋拍賣那邊將商品下架..(除非將店內ERP連動..光預算就不可能了)
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