[北部] [遠端] Twic Inc. (Forma)/線上客服已刪文

看板job (工作徵人)作者newnew1231 (妞妞)時間3年前 (2022/07/13 09:25)推噓1(1推 0噓 0→)

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【公司名稱】 Twic Inc. (Forma) 【工作職缺】 Member Experience Advocate in EST & PST timezone (線上客服) 【徵求條件】 [Summary of Job] We’re looking for a friendly patient, and kind-hearted person to join our world -class Member Experience Team. And we absolutely mean it when we say world-class - 98% CSAT over the trailing 12 months! If you love helping people, making peop le smile, and care about people’s health and wellness, we’d love to meet you. [Essential Functions] - Providing our customers immediate support via live-chat, and email conversatio ns. - Leverage your deep understanding of our Internal Support Portal to address our members’ concerns quickly and accurately. - Make recommendations for members with your deep knowledge about Twic’s produc t. - Representing the voice of the customer to help shape the future roadmap of the product. - 針對用戶問題提供即時協助 - 針對用戶問題提供即時協助 - 運用對內部系統的深刻了解迅速且確實地協助客戶 - 針對客戶需求精確提出建議 - 深入瞭解客戶需求、共同優化發想產品發展藍圖 [Minimum Qualifications] - Bachelor’s degree or equivalent work experience preferred. - 2-3 years of customer support experience. - Experience in employee benefits is a big plus! Required Skills - Excellent verbal and written communication skills, presentation skills, and or ganizational skills - Learn quickly, solve problems and make decisions with minimal supervision - Excellent people and communication skills. - High empathy and focus on building positive customer experience - 學士學位或同等工作經驗 - 2-3年客服經驗 - 具有員工福利相關工作經驗者加分 - 具有優異的溝通、報告與組織能力 - 學習迅速，能夠在最少的指導下解決問題 - 具同理心、能與用戶建立正向關係【工作地點】全遠端【工作時間】 [夜班] 9pm-5am [夜班] 12am-9am 【月休】排班週休二日【公司福利】 1) MacBook 2) $200 USD/mo - BeWell funds 3) $30 USD/mo - BeConnected funds 4) $300 USD - One-time subsidy to build your home office 5) $1000 USD/year - Health Examination 6) Company retreat once a year (mostly in the US) 7) $1000 USD/year - Labor/ Health Insurance 【薪資範圍】 $24000-$27000 USD/year + reward program (up to $4800 USD/year, $0-$400 based on the monthly performance) 【需求人數】 15 【聯絡人/連絡方式】不論任何理由不可拒收站內信請至以下網址投遞履歷： https://jobs.ashbyhq.com/forma/7efb7083-b98d-4992-9470-0940aa269041 【其他備註】 https://www.joinforma.com/ -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 181.67.30.31 (秘魯) ※ 文章網址: https://www.ptt.cc/bbs/job/M.1657675546.A.AB6.html ※ 編輯: newnew1231 (181.67.30.31 秘魯), 07/13/2022 09:54:40 ※ 編輯: newnew1231 (181.67.30.31 秘魯), 07/13/2022 12:30:11