[券商] 多災多難的嘉信Debit續卡
看板Foreign_Inv (海外投資)作者zzerok0316 (懶貓)時間2周前 (2025/06/15 13:39)推噓33(33推 0噓 47→)留言80則, 25人參與討論串1/3 (看更多)
用了多年的嘉信Debit卡在今年五月到期
只有在最開始開通時有試提款過一次
一直未收到新卡的情況下開始與客戶連絡詢問
過程紀錄如下:
05/27 嘉信文字客服表示為查詢到debit card寄送資訊
請我直接聯繫電話中文客服
確認身分後客服告知會以DHL寄出新卡
建議過幾天再進線詢問DHL追蹤碼
06/02 進線客服拿到DHL追蹤碼
根據追蹤碼查詢到05/28卡片已到台灣
一直卡在清關,但我這邊沒有收到EZWAY委任
06/03 聯繫DHL客服,客服告知寄送方未提供正確資訊
至EZWAY填寫紙本委任後下午收到EZWAY通知
06/04 收到驚喜卡片,打開後是一張與舊卡一模一樣的debit card
卡號,過期年月,背面security都與舊卡相同
當晚進線中文客服告知我的debit card功能已被取消
但支票功能正常,他無權限可處理,需要轉英文銀行端客服
轉英文客服後又因為沒有美國SSN對方請我改撥打國際客服...
再次進線中文客服後告知已協助申請新卡片,請於06/06進線詢問追蹤碼
06/06 進線中文客服後,客服告知新卡片已經送到,而且已經被active
但我這邊沒有收到任何新卡片,於是轉英文銀行客服進行三方通話
英文客服又再次確認我這邊沒有收到卡片也沒有開卡後將新卡號block
並確認會製作新卡快遞寄送,不需要支付15鎂費用
同時我也請對方將我的電話加到地址內
06/10 進線客服拿到Fedex追蹤碼
06/12 收到正確新卡,但這中間沒有收到EZWAY通知
一開始還想說蠻順利的,結果發生這些奇妙的事情
希望能幫助到其他申請的人
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完整討論串 (本文為第 1 之 3 篇):
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