[心得] 土地銀行的客服品質真是爛到爆炸~
看板Bank_Service (銀行服務)作者TZUYIC (Celine-Flying On My Own)時間3周前 (2025/06/10 10:30)推噓15(15推 0噓 61→)留言76則, 25人參與討論串1/2 (看更多)
最近遇到電子對帳單的寄送問題,我先打給土銀電話客服反應,我已經跟客服說請直接轉
給總行權責單位處理(類似資訊部這樣的單位,但絕對不是分行),有問題可以直接跟我
聯絡,不要再轉給分行,對帳單寄送不是分行能負責的,分行也管不到寄對帳單的系統。
結果……爛到爆炸的土銀客服系統又轉給小小分行回覆我,資訊的東西分行又不是專業、
分行也管不到總行伺服器,這兩天就不斷在「我-分行-總行資訊部」之間來來回回,我
要溝通的東西分行在傳達時可能沒有描述好,因此資訊部又產生其他疑問,又要分行問我
之後再轉達二手資料給資訊部,完全就是:毫無效率的處理方式!
我就跟分行說有問題請資訊部直接問我,不要再叫你們轉來轉去,我也覺得很麻煩,而且
這也不是你們能處理的問題。
真是有夠傻眼的客服品質,只會請分行當擋箭牌,本來可以一天問完的東西,到現在來來
回回兩天內打了不下三通電話,我都懷疑我跟分行講A,分行轉達時講成B,所以總行才會
聽不懂一直有問題要問(結果還繼續要分行轉接),到現在還沒處理好。
╮(﹀_﹀")╭
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