[問題] 大家怎麼看不太在意顧客關係的店家？
相信大家從小到大一定都會去一些店家用餐。
店家態度雖不致惡劣，但總是冷冷，有時候還會大聲回應客人（餐點沒了、要等很久、不單售...等）
弔詭的是，這類店家很多生意都很好，不置可否，某些商品一定有它的優勢—尤其是味道、口感這類感受，但這類店家優勢大概也就這點。就環境、服務態度、價格...等，相對來說是讓人不敢恭維。
我很想知道為何會衍生出這類店家，卻又屹立不搖的存在？單純的好吃就戰勝得了其他行銷形象上的缺失嗎？
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