[業務] 貨品出了問題如何處理-- part 2
前文恕刪
星期一我照我朋友的意思, 告知客戶說,
請他用膠水粘一下, 目前工廠沒有比較好的解決方法
我們會在他下一張單補給他 5000 個
今天收到客戶的來信說,
很不幸地, 在我們倉庫內的杯子, 背部全都掉下來了, 差不多有 20,000 個
不論如何, 我還是很謝謝你會多給我們 5000 個
我們考慮一下會不會再下單
這是他來信的內容, (他總共買了 28,500 個)
他真的會考慮再下單嗎
我問我朋友打算怎麼辦, 寄膠水去嗎
她說, 膠水快遞不收
最壞的情況是飛去客戶那裡幫他粘
但最好是客戶找到工人粘
她還在測試那種膠水可行
我說測試完了有何用, 不是不能空運嗎
她說還是要測那種膠水可用
在我看來, 這個客戶會消失了
但我朋友叫我去跟客戶嚕
不知各位大大, 是否有比較好的方法,
可以挽留這位客戶
--
※ 發信站: 批踢踢實業坊(ptt.cc)
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討論串 (同標題文章)
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完整討論串 (本文為第 1 之 2 篇)：
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